Skin Inc proudly serves customers worldwide* from our headquarters in Singapore. Customers within Singapore can shop on our Singapore site in SGD. Customers in the US and Canada may shop on our dedicated North America site in US dollars. Customers outside of Singapore, including those in the US and Canada, can shop on our Global Website in US dollars. Orders placed by midday SGT Monday through Friday (excluding holidays) are usually dispatched on the date of purchase during non-sale periods.
*Due to customs reasons beyond our control, we are not able to offer a shipping service to Russia, Spain, and Vietnam. We are also regretfully unable to deliver to PO, APO, or FPO box addresses.
STANDARD DELIVERY TIMES & COSTS
|DESTINATION||SHIPPING TIME||Basket Size||Shipping Fee*|
|3-5 Business Days||Under SGD 40||SGD 5|
|3-5 Business Days||SGD 40 and above||FREE SHIPPING|
US and Canada
|7-14 Business Days||Under USD 75||As calculated|
|US and Canada||7-14 Business Days||USD 75 and above||FREE SHIPPING|
|Rest of the World||7-14 Business Days||USD 75||As calculated|
|Rest of the World||7-14 Business Days||USD 75 and above||FREE SHIPPING|
Please note that during times of exceptional volume during major sale periods your shipping time may be extended by several days. Rest assured we are trying to get your purchases to you as fast as possible!
*Please be aware that shipping charges do not include import taxes, duties, or customs fees
Deliveries Within Singapore
Singapore deliveries are managed by our logistics partners, Janio.
For Singapore deliveries placed before midday on a business day, your order will be dispatched on the same day. For orders placed after midday, on weekends, or public holidays, your order will be dispatched on the next available working day. Once your order has been dispatched, it will reach you within 2-3 working days.
Deliveries to All Other Locations
All other orders are shipped with DHL. For orders outside of Singapore, deliveries placed before 15:00 (Singapore time) on a business day, your order will be dispatched on the same day. For orders placed after 15:00, on weekends, or public holidays, your order will be dispatched on the next available working day.
When your DHL shipment is packed and ready to be shipped from our warehouse, you will receive a direct email from email@example.com with information about your shipment, including tracking information. Please check to ensure that emails from this address are not captured in your spam or junk email folder. If you need to modify or reschedule your delivery, you can use DHL's On Demand Delivery services.
We are regretfully unable to deliver to PO, APO, or FPO box addresses. Please also note that due to customs constraints beyond our control, we are unable to ship to customers in Russia, Spain, and Vietnam.
Customs and Duties
Please be aware that shipping charges do not include import taxes, duties, or customs fees. All applicable taxes and duties are the responsibility of the recipient, and must be paid to the carrier before goods can be released to you. Contact the customs office in your destination country for information about any applicable duties or taxes. Failure to pay for taxes and duties will result in the parcel being returned to Singapore, in which case you will receive a refund from Skin Inc, less the cost of the outbound shipment, and the return cost of shipment to Singapore.
Order cancellation / Change of Shipping Address for Open Orders
Please be aware that, once we have started to process your order, we are unable to process order cancellations. If you have recently placed and order and would like to cancel, please contact our customer service team as soon as possible and they will advise on whether or not order cancellation is possible. Depending on the stage of order processing your order is at, your refund may have a processing fee incurred, which our customer service team will communicate with you prior to proceeding with the order cancellation.
Please be aware that, once we have started to process your order, we are unable to make any amendements to the shipping address. Changes made to your contact / shipping details in your user account will only be applied to your next order, and will not be reflected in any existing orders you have. If you become aware of a mistake in the shipping address of an order you have placed, please contact our customer service team as soon as possible and they will try to help reroute your order. If your order is unable to be rerouted / wrongly delivered as a result of an incorrect shipping address, we are unable to refund the order amount or replace the wrongly delivered items.
Refunds and Returns
While our products are manufactured to exacting Japanese standards, and we partner only with reputable delivery partners globally—sometimes things don't go as planned. If your order goes missing or arrives damaged or defective, our customer service team can assist with a refund or replacement. Please be sure to reference your order number with all communications with our customer service team for faster processing.
- Only products purchased on www.iloveskininc.com may be returned for a refund or replacement.
- We cannot accept items purchased from another retailer for a refund or replacement.
- Returned products must be in their original condition. We cannot accept partially used products or products with broken seals.
- Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer.
- We cannot accept partial returns for bundle sets or promotional packages. You must return the complete set for a refund.
- If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
- We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.
- All refunds will be issued in the original form of payment or in Skin Inc Reward Points.
Other questions about shipping? Please email firstname.lastname@example.org.